NAPOI have recently returned from a fantastic 10 days in Texas. I went for two reasons. The first to attend the NAPO (National Association of Productivity and Organization) annual conference – the place to meet some of the most organised people in the world! On my first evening I had dinner with an amazing gathering of organisers from Australia, Canada, Netherlands, Sweden, UK and the USA! My second reason was to spend time with an old school friend who lives in Austin – a very cool city.
One evening she was saying how she was a bit worried about the cleaning of her Airbnb cottage whilst she was away and if it would be up to standard. Reviews for Airbnb owners are critical and any whiff of a suggestion that something is dirty is not good. It is a lovely little space, beautifully decorated and includes her own art (if you want to see the fabulous stuff she does have a look at her website: www.lucymacqueen.com).
I suggested she write a cleaning process to leave for anyone to follow, which she thought was a brilliant 
idea. On change over morning we got to work, cleaning and recording how she liked things done. The result was a written 45-step procedure anyone could follow and, most importantly, meant Lucy now felt confident delegating the task. I asked if she minded if I shared the story and have included a snippet of the final process.
One of the sessions at the NAPO conference covered building an ‘Operations Manual’ for your home (something I have done for several clients). Whatever your home environment it can help things run more smoothly and save masses of time. In Lucy’s case it will help her to maintain her 5-star super host status!
